[Service Notice] Updated Fees Structure & Verification Tiers

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So a little while back, we had made some changes to the fees structure, particularly the introduction of euro deposit fees. We had hoped these would be temporary, and we have good news for those of you using Euro SEPA deposits.

With 1.2 now live, and our shift to BTC/EUR instead of BTC/USD, our new verification tiers, and recently added Moneypolo integrations, we have been able to update our fees structure. These are now available here. This impacts both our trading and withdrawal/deposit fees

Maker/Taker Model
CoinMate were the first EUR Bitcoin market using the market maker and market taker trading model. We launched on July 20th, although Kraken followed shortly after. Orders that supply liquidity to the market (“maker”) get a more favorable fee than orders that take liquidity from the market (“taker”). Our maker fee is a low 0.05%, and taker fee is 0.35%

New verification tiers
If you visit your verification page, you will be able to verify your account to different levels. Bitcoin-only trading requires just a verified email address. Trading with a supported OKPay or Moneypolo account require some information, while use of bank transfers requires identify documentation. Higher volume traders need to submit a signed declaration to high-volume limits.
Verification level Requirements Sum of Deposit + Withdrawals Exchange Operations allowed
Registered Registration 100 BTC / Month
20 BTC / Day
Only virtual currency Depo & Withdrawals
Basic Full Name
Date of Birth
Phone number
5,000 EUR / Month
1,000 EUR / Day
All deposit and withdrawal methods except bank transfers and Sofort
Verified ID or passport
Utility bill or second picture ID (driving license, passport, ID card)
Bank statement
Certificate of Incorporation (companies only)
20,000 EUR / Month
5,000 EUR / Day
All operations allowed
High value Signed Questionnaire

100,000 EUR / Month
12,500 EUR / Day
All operations allowed
Updated Deposit/Withdrawal Fees Structure
We have also been able to reduce the costs of our exchange through strengthened verification, and are passing these savings on to our customers.
Type Deposit fee Withdrawal fee
SEPA transfer in EUR 0 1 EUR
SOFORT (coming soon) 1.5% min 2 EUR n/a
Domestic bank wire in CZK 0 1 EUR
Domestic bank wire in PLN 0 1 EUR
OKPay 0.5% 1.5% min 1 EUR
MoneyPolo 0 1% min 1 EUR
Voucher 0 0.5%
Bitcoin 0 0.0001 BTC

Transfers sent in currency other than EUR will be converted using Yahoo Finance rates -+0.5% spread.

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CoinMate Bitcoin Exchange Intergrates regulated payment provider Moneypolo

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Dear clients,

We are ready to announce a new partnership with leading UK regulated payment provider MoneyPolo.

MoneyPolo allows you to deposit cash in 100 countries. MoneyPolo also supports CashU deposits. Open a MoneyPolo account, load it with funds and make an instant deposit to CoinMate bitcoin exchange for free. Coinmate also provides an instant withdrawals via MoneyPolo.Click here for more info

The CoinMate Team

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CoinMate v1.2 replaces USD with EUR Bitcoin Trading

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Dear clients,

After 6 months of hard work, we are ready to announce a new version 1.2 of the CoinMate.io bitcoin trading platform replacing the current v1.1 beta.

The new version will introduce the following:

  • Quick Buy and Sell, a new function that will let you buy or sell Bitcoin with one click
  • Maker / Taker fees (the lower maker fee 0.05% is charged when supplying liquidity into the order book and taker fee 0.35% is charged when taking existing offers from the order book) This will replace the current 0.2% flat fee
  • New language versions of the portal in German, Czech and Polish
  • New header and menu for easier navigation
  • Overview of all CoinMate trades in the trading user interface
  • Help boxes providing basic information on the various functionalities
  • New verification and KYC process introducing verification levels
  • Live Bitcoin price in the Browser title
  • Top 10 traders will be rewarded with 0% maker fee and 0.1% taker fee schedule for 30 days each month
  • New verified sign-ups will no longer receive the 1USD sign-up bonus
  • New terms for our referral program. 50% commission of maker/taker fees from referred users for 6 months from date of registration
  • Creating and redeeming vouchers will have a flat fee of 0.35%
  • Improved BTC withdrawal process, and a flat 0.0001 bitcoin transaction fee. No fees for bitcoin deposits.

The most fundamental change will be transition of the entire portal system currency from USD to EUR. This means that all balances and all transaction history will be converted into Euros using exchange rate http://finance.yahoo.com/q?s=eurusd=x at the time of the new version deployment at 5pm GMT Sunday 19 July 2015 (using the spot exchange rate of Yahoo finance). We will retain all transaction history in USD before we make the switch. Clients who require their USD transaction history can request it via our support team.

If you withdraw your USD account balance or convert your USD account balance into Bitcoin before this date, your account balance will not be otherwise influenced. If you will have an USD balance at the time of the transition, it will be favourably converted into EUR using the spot rate. Trading will thereafter take place using EUR/BTC exchange rates. Bitcoin balances will remain the same as before the transition.

The EUR, CZK and PLN bank Deposit and Withdrawal methods will remain intact, OKPay deposits and withdrawals will be newly processed in Euro.

During the month of August we will also introduce new funding method Sofort (instant bank deposit supported in 13 EU countries) and new instant deposit and withdrawal method MoneyPolo (MoneyPolo allows cash deposits and cash withdrawals in 150 countries of the world and offers a prepaid card) .

Please note that CoinMate.io trading portal will be unavailable from 5pm GMT until midnight Sunday 19 July 2015 during the deployment of the new version.

We hope you will enjoy new CoinMate providing even smoother trading experience and favourable rates for speculative trading. In case you have any questions, please contact our Support.

The CoinMate Team

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CoinMate Survey Prizes Drawn – Did you win?

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So ahead of the slightly delayed (due to real life family holidays for the team) 1.2, which is in the final stages of testing. If you’re following us on Twitter @CoinMateBT we’ve put out some previews here and here. But in June, we ran a survey of traders using CoinMate.io that definitely will address some of the issues, wants and needs people have, as well as some great new ways such as “Sofort” to deposit funds into your CoinMate.io bitcoin exchange account quickly from European bank accounts.

Part of this survey was $50 in CoinMate.io vouchers, so this blog post outlines the winners. So after filtering out the bot responses, we had our list of eligible trader id’s. We stuck these into notepad, and put them into this handy tool, drawing our third prize winner, so CoinMate_3334 will be getting $10. We took that out of the list, and repeated the process, drawing Maple, who wins $15 and repeated the process a third time, which drew Goldux who gets $25.

We’d like to say a big thank you to everyone who responded, and you’ve given us a lot of honest feedback, which our development and support team will be factoring into the future of CoinMate.

 

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CoinMate.io Top Ten Bitcoin Traders share $350 in May

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We are glad to announce that we have rewarded our top 10 traders. The total amount of our May giveaway was $350. Want to be in with a chance of sharing in Q3’s fees? Sign up today!

Coinmate.io is the first and only Bitcoin trading portal that rewards clients with a share of collected trading fees. The higher the trading volumes, the higher the share is.

Rank Nickname Total Reward Total Volume
1. Coinmate_LQ 70.00 USD 580.44 BTC
2. STL 49.00 USD 165.72 BTC
3. Clinton 35.00 USD 88.29 BTC
4. CoinMate_1293 28.00 USD 83.86 BTC
5. CoinMate_1156 28.00 USD 62.64 BTC
6. generalbytes 28.00 USD 60.37 BTC
7. CoinMate_1119 28.00 USD 57.42 BTC
8. CoinMate_2537 28.00 USD 45.51 BTC
9. CoinMate_1232 28.00 USD 32.39 BTC
10. SimpleCoin 28.00 USD 32.19 BTC

Our top trader receives 20% share of collected trading fees, 2nd 14%, 3rd 10%, and 4th – 10th 8% each.

Please note, reward will be paid quarterly from now we reserve the right to share only partial of trading fees. Top ten Bitcoin traders can expect their next reward in August 2015 for the period from June-September. We reserve the right to alter the terms or cancel this promotion at any time. We will announce further information during Q3 2015.

Your CoinMate Team.

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$1 verification bonus promotion ends in June

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We would like to inform our customers that our $1 verification bonus promotion will end with the June update of CoinMate.io’s Bitcoin Exchange. If you have been having fun trading bitcoin on the exchange, and would like to take the opportunity of verifying your identity to enable Euro, Czech Koruna and Polish Zloty deposits and withdrawals, please visit the Get Verified tab in your account.

We process documents in one working day, but if you contact us between 8am and 5.30pm GMT using chat support, we can often do this quicker to expedite the process for you.

We would also like to remind our clients of the top 10 BTC/USD traders giveaway. In April, $614.59 was shared among the month’s top traders. You can see the current month at the stats page.

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[Service Notice] New Bank Details / Change in SEPA Euro deposits/withdrawal fees

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Dear CoinMate.io customers.

We would like to inform our customers of a recent change, which has meant that with effect since 28th April, we have changed our bank account, so please update your saved payment records before sending your next deposit.

As part of this change, which includes further security authentication, we have had to (hopefully temporarily) introduce fees on our euro deposits and withdrawals.

Deposits now incur a minimum €10.00 fee, or 0.6% of the value of the deposit. We have also had to introduce a €1.00 withdrawal fee.

If you are a customer and have any queries, please get in touch via our support page.

This does not effect Koruna, Zloty or Bitcoin transactions

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CoinMate.io Top Ten Bitcoin Traders share $614.59 in April

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We are glad to announce that we have rewarded our top 10 traders. The total amount of our April giveaway was $614.59. Want to be in with a chance of sharing in May’s fees? Sign up today!

Coinmate.io is the first and only Bitcoin trading portal that rewards clients with a share of collected trading fees. The higher the trading volumes, the higher the share is.

Rank Nickname Total Reward Total Volume
1. Coinmate_LQ 122.91 USD 1419.21 BTC
2. CoinMate_1119 86.04 USD 472.93 BTC
3. STL 61.4 USD 263.38 BTC
4. Clinton 49.16 USD 194.87 BTC
5. SuperBitHost 49.16 USD 101.35 BTC
6. CoinMate_1293 49.16 USD 96.29 BTC
7. CoinMate_1027 49.16 USD 89.91 BTC
8. CoinMate_1156 49.16 USD 95.52 BTC
9. generalbytes 49.16 USD 71.28 BTC
10. CoinMate_1138 49.16 USD 66.09 BTC

Our top trader receives 20% share of collected trading fees, 2nd 14%, 3rd 10%, and 4th – 10th 8% each.

Next round ends on 31st May and if the portal trading volumes increase we will share even higher bonuses. Qualify within the top 10 traders and you will be rewarded. Sign up today!

Your CoinMate Team.

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How to deposit and withdraw money

Deposit and withdraw money from your CoinMate.io account
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This blog post is part of the CoinMate.io How-To Series

Once you have registered with CoinMate.io, you are able to begin trading bitcoin on the exchange which is priced in US Dollars. If you would like to deposit or withdraw money, and have completed verification successfully, you can begin to deposit and withdraw money. The exchange does not charge for deposits or withdrawals. As a European exchange, we accept SEPA transfers in Euro, Czech Koruna and Polish Zloty. Once you are logged in, go to the Finances page and select to deposit or withdraw money.

Deposit and withdraw money from your CoinMate.io account
Deposit and withdraw money from your CoinMate.io account

To deposit money, click on deposit, and then select from one of the currencies we support. You will then be provided with bank details. Make a lodgement to the exchange from your bank. This usually takes one to two working days. Once your payment has been received in our account, we will convert this into dollars using the xe.com exchange rate for your currency, with a 0.5% margin applied.  Once this is credited to your account, you can then trade on the exchange. There is no minimum deposit amount.

To withdraw money, click on withdraw, and then select from one of the currencies we support. There is a minimum withdrawal of $20. Enter the amount in dollars you would like to withdraw, and then enter in your bank details. Please note, that withdrawals to third party accounts unrelated to the verified user will be cancelled, with the funds being put back onto your account.

Withdraw to Euro, Czech Koruna and Polish Zloty
Withdraw to Euro, Czech Koruna and Polish Zloty

We process withdrawals several times a day, and usually it takes between one and two working days, but withdrawals made early in the day can often be received on the same day.

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How to deposit and withdraw bitcoin

Deposit bitcoin onto your CoinMate.io exchange
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This blog post is part of the CoinMate.io How-To Series

Once you have registered with CoinMate.io, you can immediately begin to deposit bitcoin onto your account, and trade this on the exchange. Depositing bitcoin is straightforward, and funds will be available on your account after two confirmations. The exchange does not charge for bitcoin deposits or withdrawals. The minimum deposit and withdrawal for bitcoin is 0.001btc.

Deposit bitcoin onto your CoinMate.io exchange
Deposit bitcoin onto your CoinMate.io exchange

To deposit bitcoin, go to the Finance page and click on deposit. You will be given a unique bitcoin address. You can generate a new address every 24 hours. Go into your bitcoin wallet, and enter the amount of bitcoins you would like to deposit, and enter in the bitcoin address. Once this is submitted to the network, it will automatically be credited to your account once the transaction has been confirmed twice. You can then begin to trade your bitcoin on your account.

Simply and quickly withdraw bitcoins from your CoinMate.io account
Simply and quickly withdraw bitcoins from your CoinMate.io account

To withdraw bitcoin, go to the Finance page and click withdraw. Here you can enter a bitcoin address for your wallet, and the amount of bitcoin you would like to withdraw. You will then either be sent a code by email to confirm your withdrawal, or enter in your Google Authenticator code. Once this is done, within a minute, the withdrawal will be processed, and you will have the bitcoins transferred to your wallet.

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