Last updated: 14. 11. 2023
Effective: November 2023 - please follow these links to access the previous version(s) of Terms and Conditions: Terms and Conditions dated June 2023.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE AND OUR SERVICES
1.2 To use the Services you agree that you are over 18 years old and have legal capacity to enter into this agreement. If you do not wish to be bound by the Terms then do not proceed any further.
1.3 The Company operates the site under the trade name of COINMATE a.s. The Company is registered in Czech Republic with company number 14071711, with its registered office located at Prague.
1.4 You can contact the Company at our office or through our support form. Our opening hours are Monday to Friday 09:00 to 17:00 CET.
1.5 Our fees are found on this this page ( Fees ).
1.7 We currently only provide services in the countries listed in the list of available countries that will be displayed to the client upon verification of their email address as part of the account activation process here ( Supported Countries ). Coinmate does not provide services to UK residents. The availability of certain countries may change from time to time and without notice due to regulatory requirements, conditions in the country or circumstances otherwise beyond our control and Coinmate cannot be held liable for damages resulting from unavailability of it’s services for reasons stemming from the above.
1.8 Please read these Terms carefully before you start to use our Site. Once you click to accept these Terms, please print them on paper or in PDF and please keep these safe. These Terms may change and if they do we will give you 30 days notice, at the end of such notice period by using the Services you will be deemed to have accepted the new Terms.
2.1 Coinmate is not a payment service provider. The Services are designed to give you the opportunity to buy or sell DC for FC and vice versa. No transaction involving DC constitutes any of the payment services or non-cash foreign currency transactions referred to in the Payment Services Act or the PSD Regulation. You will not be able to exchange FC for another FC or pay third parties in FC via the Site. You agree to pay Coinmate the Fees for the use of the Services.
2.2 Subject to these Terms, Coinmate agrees to provide the Services to you using reasonable care. As stated above, the Services may not be available in whole or in part in certain regions, countries, or jurisdictions.
3.1 You will need to apply to open an account with us through the Site before you can use the Services.
3.2 As part of the account opening process you will be required to provide identification information to ensure that we are dealing with an existing individual or legal entity. We will obtain this data either directly from you or through our partners. This will include but not be limited to your: Name and Surname, Date of Birth, Place of Birth, Sex, Address of Residence, Citizenship, Identity document type and number, Country and Authority that issued the ID, date of expiry of ID. If a company, then also Company name, Company Seat, Company identification number, Board of directors names.
3.3 We may refuse your application for a number of reasons and are under no obligation to inform you of the reasons behind the same.
3.4 Once your account application has been approved you will be able to deposit, trade and withdraw DC and FC. Coinmate reserves the right to suspend your account at any stage and request further information / documentation as may be required. This maybe because you have reached one of our deposit, withdrawal or trading thresholds. At this stage we may ask you to provide us with further information surrounding your background in order, for example, to understand more clearly your financial profile. You agree to cooperate with us in this respect.
3.5 We expressly reserve the right to delist any FC and/or DC funds from our Services via notification to the customers that possess such funds on their accounts. In the notice, we shall set reasonable time limits for the cessation of deposit-taking, trading and withdrawals of the funds concerned. If the customer fails to withdraw funds within the notified time limit, a special fee will be applied. The size of the fee will be determined for each delisted funds individually.The amount of the fee will be determined separately for each withdrawn fund. We will inform customers who have delisted funds in their accounts about the amount and due date of respective fee.
3.6 We expressly reserve the right to cancel and/or terminate accounts that have not been verified despite our good faith efforts to contact you seeking such verification.
4.1 You may deposit DC or FC with us. You can deposit via the means indicated on this page. These deposit methods may change from time to time.
4.2 You will ensure that any deposit made to us via bank transfer or via our partners contains the relevant reference number on the payment instruction so that we can track the deposit on our system.
4.3 Where you are depositing via bank transfer you will transfer your FC to our pooled bank accounts and we will add the amount received less deposit fee to your trading account in the same currency.
4.4 Where you are depositing via our regulated payment service provider partners you will transfer your FC to the pooled bank accounts held by our partners and we will add the amount received less deposit fee to your trading account in the same currency. By sending us a deposit instruction through our Site, you agree and authorise our partners to handle and process your deposit instructions and hold your deposited fund in segregated customer funds account(s) maintained by them as per their applicable laws and regulations.
4.5 The FC for trading on Coinmate is Euros, Czech Crowns and other currencies. Our deposit fees are indicated on this page. The FC funds that have been entrusted us shall not be considered as a deposit under the law governing the activities of banks, or as electronic money. These funds shall be considered as a deposit to execute buy order of DC.
4.6 If you are depositing in DC, you warrant that the DCs you have acquired via legitimate means and you may be required at any time to explain the source of these DC funds.
4.7 You must only ever use your payment account held with or a payment instrument issued by a credit institution in the EU in your name to pay for the services provided involving FC or to fund your account held with Coinmate with FC, and you must provide proof of ownership to Coinmate if required.
5.1 By default when trading, you set the price for your buy or sell order ( Limit Order ). The trade then may be matched by other traders fully or partially. Note that the trade may not be matched immediately as it depends on the liquidity in the market. It may however be matched later.
5.2 When entering a buy or sell order you can tick the option for an instant order ( Market Order ). In such case, you do not specify the price, only the amount of FC or DC to be traded instantly. In such case the order will be settled using all available counteroffers until the whole requested amount of FC or DC was settled. You will be informed if there are not enough counteroffers to settle the trade. The Instant Order carries a risk that it may be settled for a price significantly higher or lower from the current market price (depending on current counteroffers in the order book at the time of the order).
5.3 When entering a buy or sell order you quick buy and sell order ( Quick Order ). In such case, you do not specify the price, only the amount of FC or DC to be traded instantly. In such case, you do not specify the price, only the amount of FC or DC to be traded instantly on our market or through a third party The Quick orders are subject to applicable exchange rate which is displayed prior to each trade and requires your confirmation. The resulting price displayed herein already includes the spread, margin and costs, including any exchange rate (for conversion from CZK/EUR to EUR/CZK in the case of brokering a trade through a third party that does not offer to buy/sell the DC directly for CZK), and is guaranteed at the time of your confirmation, except where we are entitled to cancel the order in accordance with paragraph 13.2 below. Cryptocurrency markets are volatile and therefore we temporarily halt withdrawals and lock in the price for trade execution. The Quick Order carries a risk that it may be settled for a price significantly higher or lower than the current market price in our market.
5.4 When effecting a FC card conversion service under which you automatically convert FC into any type of DC to be held in your DC wallet („FC to DC Conversion“), you may effect a payment to us via your eligible card by providing your eligible card details, as well as the relevant amount to be converted, through us. In such case, you acknowledge that the transfer of FC will depend on the performance of such transfer by your bank. Upon Company's receipt of confirmation that such eligible card transaction has been authorised, Company will immediately, not later then 24 hours from authorization, credit the relevant amount of DC to your DC wallet. All FC to DC Conversions are irreversible and final once you have provided the relevant instructions and/or payments to us and you may not change, withdraw or cancel the authorisation to us as applicable to complete any pending or partially completed transactions. We shall not be liable for any partially completed transactions or delays in the processing of your instructions, or inability to process your instructions due to delay, failure or interruption. If your payment is not successful or if your payment instrument has insufficient funds, you authorise us, in our sole discretion, either to cancel the transaction or to debit your other payment instruments, including balances on your FC wallet for any amount necessary to complete the transaction. Any further conversion or subsequent purchase will be unrelated to the original card transaction.
5.5 We do not guarantee that your orders will be fulfilled and we may, at our retract, withdraw or cancel an order placed on our market or an order to broker a trade through a third party if we consider it to be substandard or suspicious, for the reasons expressly set out in paragraph 13.2 below or for any other reason we consider relevant to regulate market transparency and integrity.
5.6 Where you submit a Limit, Market or Quick Order to execute a trade on our market we will publish that order and multiple persons may decide to accept the offer at that price. You will not know who those buyers or sellers are. At the settlement of the trade you will be able to see a settlement report with the details of how your trade was matched.
5.7 You will not be able to place an order on the Site if you do not have a sufficient balance in your account to settle the trade and fees.
5.8 Once an order has been submitted via the Site it will be cancellable until the order has been filled (in the case of a Quick Order, cancellation is not possible by the client after the client confirms the offered exchange rate on the Site, as this moment is considered to be the moment when the order has been filled according to the previous sentence).If part of the order has been filled then only the available part of the order will be cancellable.
5.9 If your account has been suspended by us, for whatever reason, any pending orders will be cancelled immediately.
6.1 The way recurring buy works is that the client sets up a standing order with his/her bank based on the bank details provided by Coinmate to the client when setting up a recurring buy in the user's account on the Site and upon receipt of any FC funds from the user from the standing Order, Coinmate will without delay (but no later than within time limit set out in clause 6.2) purchase the selected DC for the client and credit it to the client's account held with Coinmate as per the client's order ( Recurring Buy ).
6.2 The purchase of DCs under the Recurring Buy will always be made by Coinmate in the maximum amount corresponding to the Client's total current available CZK balance in the relevant account less the fees associated with the purchase, an overview of which can be found here. Coinmate will make maximum effort to execute a Recurring Buy for a client as soon as possible after receipt of the relevant FC funds, but no later than 24 hours after receipt, provided that the client's instruction contains all required details. However, Coinmate will not be responsible for any difference in the value of the relevant DC between the receipt of FC funds and the execution of the trade within that period due to the volatility of the cryptocurrency market.
6.3 The client may only send funds from a bank account held in the same name as the client's account with Coinmate.
6.4 The minimum amount of a Recurring Buy is 50 CZK. The maximum amount of a Recurring Buy is limited by the currently imposed limits for deposits/withdrawals of FC funds in the client's account with Coinmate.
6.5 This type of trade can only be executed in CZK.
6.6 If the client wishes to terminate Recurring Buys, it is sufficient to cancel the standing order at his/her bank and we will not make any Recurring Buy if you stop sending additional FC funds to your account for the purpose of making Recurring Buys.
6.7 To set up Recurring Buy for additional DCs, repeat the above process for each DC separately. Select the desired DC in your account with Coinmate and set up a standing order in your online banking in accordance with the instructions provided. The quantity and frequency of your Recurring Buys will be affected by how often and in what amounts you send FCs from your bank account.
6.8 Please note that it is imperative that the standing order contains accurate and complete details, which are displayed to the client in their account when they create a new Recurring Buy. Coinmate will not be liable for the failure to execute a client's order if the client fails to fill in all the required details of the standing order as set out on the Site when setting up the Recurring Buy or if it is filled in in contravention of the terms and conditions for the Recurring Buy set out above.
7.1 You may make withdrawals from your account at any time, unless you are otherwise informed by us prior to entering into a trade in relation to the specific DC you are purchasing (in particular, for less liquid currency pairs, you may be informed of a temporary restriction on the selection of the DC you are purchasing, which we purchase through third parties, i.e. not on our market; however, such temporary restriction on the withdrawal of the DC shall in no way affect the client's ability to trade the DC, i.e. exchange it for another DC or FC within the exchange). The time for withdrawals can depend on the method used. A bank transfer may take up to 1-5 working days depending on where you are located and the currency of the transfer.
7.2 Where you are withdrawing via bank transfer we will transfer your FC from our pooled bank accounts and the amount and fee will be deducted from your trading account in the same currency.
7.3 Where you are withdrawing via bank transfer we will transfer your FC from the pooled bank accounts held by our partners and the amount and fee will be deducted from your trading account in the same currency.
7.4 You will be required to pay for any fees we incur in transferring the funds to you. For withdrawal fees see our fees. Most withdrawal requests made in DC will be processed immediately but in some cases it may take up to 48 hours.
8.1 Deposits, Withdrawals and Trading may be subject to limits of maximum allowed amounts per 24-hours. Some types of Deposits and Withdrawals may be subject to holding periods (specified time during which the request remains on hold and will be processed after the time period has passed).
9.1 You (the Referrer) may be paid a commission for referring new clients to us. A website link (the Link ) will be available for the Referrer to use to refer other users, whom we have not previously provided Services to or whom have not registered on our site ( Prospective Users ), to the Coinmate website. If the Prospective Users sign up and become a client ( New Client ) then we will pay the Referrer a Commission (defined below) to the Referrer on our Net Income (defined below) arising from the New Client trades subject to the terms set out below.
9.2 As a Referrer you will:
9.3 We may ask you to provide full disclosure on where you have added the Link and you will cooperate with our requests within 7 days. We reserve the right to withdraw linking permission without notice. The Referral shall not, without our prior written consent, make or give any representations, warranties or other promises concerning the Coinmate s services. You shall ask permission if you intend to appoint other Referrers.
9.4 The Referrer shall be entitled to Commission if a Prospective Client becomes a New Client.
9.5 The amount of commission payable shall not be less than 5% of the trading fees payable made to us for the Services under a relevant contract less any value added tax or other sales tax on them, any out of pocket expenses incurred by us in providing the Services and any discounts or rebates granted by us (our Net Income ) received under each relevant contract (as it may be renewed, extended or amended) during a maximum period of 6 months from its commencement date ( Commission ). Any other commission we provide to you IS ENTIRELY AT OUR OWN DISCRETION AND DOES NOT CREATE ANY CONTRACTUAL ENTITLEMENT BY YOU.
9.6 We will only pay you the Commission once we have received the income from the New Client. We will attempt to deliver you the Commission to you within a reasonable period.
9.7 You are responsible for any tax payable on the Commission you receive. You will inform us if you are VAT registerable and we will therefore require from you an invoice for the amount of the Commission. The amount of the invoice shall be the Commission amount inclusive of VAT.
9.8 Any other bonus scheme that we introduce is purely discretionary and does not create any contractual entitlement by the recipient of the bonus whatsoever.
9.9 One of our bonus schemes may relate to top traders on the Site. We may at our own discretion decide to provide a bonus to top traders.
9.10 If we have paid you Commission and it transpires that you have breached clause 9.2 all Commission paid to you will be refunded and no further Commission accrued or future Commission will be payable to you. If you have already withdrawn funds from your Account then we reserve the right to take legal action against you to retrieve these amounts.
10.1 All DC recorded in your account will be held in a wallet controlled by us. It is necessary for us to have control over this wallet so that we can ensure that you are in a position to settle trades you enter into.
10.2 Only a very small part of held DC is stored in hot wallet on the server, just enough for hourly processing. The rest of held DC is stored in cold wallets offline, distributed geographically.
11.1 There are a number of risks associated with DCs. The value of DCs may rise or fall rapidly and therefore this may not be suitable for you as a store of value. If the value falls substantially you may not be able to sell your DCs as there may be less demand for it in the market.
11.2 You should understand the risks of DCs and only use income you can afford to lose when purchasing DCs. You agree that you understand these risks before using these Services. If you are unsure about the risks involved then you should not proceed any further.
11.3 By using our Services you agree that you shall have no legal claim or right of action against the Company or the Site in respect of any fall in the value of DC.
11.4 DCs are as-yet autonomous and unregulated digital systems. These systems rely on peer-to-peer networking and cryptography to maintain its integrity. DC trading is probably susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse demand relative to supply. For example, confidence might collapse because of unexpected changes imposed by the software developers or others, a government crackdown, the creation of superior competing alternative currencies, or a deflationary or inflationary spiral. Confidence might also collapse because of technical problems, if money is lost or stolen, or if hackers or governments are able to prevent any transactions from settling.
11.5 Our business model, and our Service, consists of facilitating the buying, selling and trading of DCs and their use to purchase goods in an unregulated, international open payment system. The Services we provide are currently unregulated within the Czechia.
12.1 For each Order that you submit, you agree to pay us the Fees. Payment becomes due at the time that your order is matched by another user and they will be deducted automatically from your account.
12.2 In connection with your registration and use of the Services, you represent and warrant that you will provide Coinmate with true, accurate, current and complete identity information and, where requested, further documentation to verify your identity, and promptly update your personal information if and when it changes. The same applies to your obligation to inform Coinmate immediately if at any time during the contractual relationship you meet the definition of a politically exposed person (PEO) within the meaning of No. 253/2008 Coll.
12.3 When you are depositing or withdrawing DC or FC under these Terms, it is your responsibility to make sure all the transfer details are accurate before submission. Once a transfer has been submitted for processing it is not normally possible to change any of its details. You will be given the opportunity to confirm transfers before submission and you must check the details carefully. Please note that DC transactions are irreversible. We will attempt to process any transfer request promptly but a transfer may be delayed for a number of reasons, including your ability to provide us with correct information and compliance with our identity verification procedures.
12.4 When using the Services you will comply with these Terms as well as any applicable laws, rules or regulations in force in any relevant jurisdiction. It is a breach of these Terms to use the Services in connection with illegal activity including without limitation money-laundering, fraud and the funding of terrorist organisations or to use DC to circumvent any capital controls within your home jurisdiction.
12.5 If you use the Services in connection with illegal activity pursuant to clause 12.4, Coinmate may report you to any appropriate legal and/or regulatory authorities.
12.6 When using the Site or Services you will not:
12.7 You are responsible for the payment of any taxes related to any revenue you generate on Coinmate.
13.1 Coinmate shall not be liable to users for:
13.2 Coinmate will attempt to process orders promptly, but any order may be delayed or cancelled at any time up until the moment we have provided you with consideration (i.e., payment in the DC we sell to you or in FC for the DC we buy from you), primarily but not exclusively for the following reasons:
a. our efforts to verify your identity, verify your payment orders, contact you or otherwise comply with applicable law or due to changes in business hours or currency availability.
b. the inability to provide consideration due to a lack of liquidity, whether in our market or in a third-party market through which we broker the trade;
c. sudden changes in circumstances, consisting in particular of exchange rate fluctuations or other adverse market conditions in the cryptocurrency markets, which have prevented the execution of the order, and which are unusual, unforeseeable, independent of the will of the obliged Party and the consequences of which could not have been avoided by the obliged Party;
d. that the trade was entered into under unfair market conditions ("Mistrade"). A Mistrade occurs when the price of a transaction deviates significantly and obviously from the market price at the time of the relevant transaction, in particular as a result of:
● an error in the technical system of the contracting party or the third-party network operator; or
● the provision of erroneous, inaccurate, outdated or otherwise incorrect data on price-determining factors or market conditions or price determination in the reference market or in the third party's trading system; or
● failure to provide data relevant to the determination of the price; or
● an error or other mistake in determining or entering a quotation.
For the purposes of this clause, a material and manifest deviation from the fair market price shall be deemed to exist, for example, where the price of a transaction displayed to the client on the Site deviates by more than 3% from the price properly executed at the time of the transaction or within an immediate time frame of less than one minute or from the arithmetic midpoint of the quote range of at least one relevant trading venue.
e. failure by the client to comply with the details of an order (payment) made in accordance with the instructions given when the trade in question was arranged on the Site (e.g., absence of a payment purpose message or other mandatory identifier).
In these circumstances we will not be liable to you for any direct or indirect losses you may incur or for any negligent act, and in the event of cancellation of an order the client will be refunded the consideration provided by the client without undue delay.
13.3 Coinmate does not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
13.4 Coinmate shall have no responsibility for any fees or charges you may incur by the use of a particular payment instrument to fund your account. These may include but are not limited to unauthorised or authorised overdraft fees imposed by banks if there are insufficient funds in your bank account.
13.5 Any claim for compensation made by you and/or a recipient (who is not registered with us) must be notified to us and supported by any available relevant documentation.
13.6 We will only accept liability for any loss by you up to a limit which is the greater of: (a) the amount of any Services charged; and (b) EUR 500, unless otherwise agreed by us in writing. Our cap on our liability only limits a claim for loss arising out of all activities conducted on the Site
13.7 Nothing in this clause Liability shall (a) exclude or limit liability on our part for death or personal injury resulting from our negligence; or (b) exclude liability for fraud committed by us.
13.8 You agree to indemnify and hold harmless Coinmate, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of the Site and Services, all activities that occur under your password or Account e-mail login, your violation of these Terms (including but not limited to any breach of your obligations in clause 8) or any other violation of the rights of another person or party.
14.1 You acknowledge that these Terms are entered into electronically and all communications relating to the Services are provided by electronic means.
14.2 The Services do not allow for communications to be provided in paper format or through other non-electronic means
14.3 In order to access and use the Services you must have access to an internet browser that supports 128-bit encryption, such as Mozilla Firefox version 30.0 or above , an email account capable of interfacing with Coinmate s email servers and a personal computer, operating system and telecommunications connections to the Internet capable of supporting the Services.
15.1 We may for any reason suspend your account. If we do we may ask you for further documentation. We are under no obligation to release the funds to you during this investigation process.
17.1 Coinmate s Site and Services, the content, and all intellectual property relating to and contained in them (including but not limited to copyright, patents, database rights, trademarks and Services marks) are owned by, or licensed to Coinmate. All right, title and interest in and to the Site and the Services shall remain the property of Coinmate and/or the property of such other third parties.
17.2 The Site and Services may be used only for the purposes permitted by these Terms. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Site or Services without Coinmate s express written permission.
17.1 We are under supervision the Officer for Personal Data Protection Information for the processing of the personal data of our customers.
17.2 Czech law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information and we may also legally consult other sources to obtain information about you.
17.3 By accepting these Terms you authorise us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, requiring you to take steps to confirm ownership of your trade orders or email address; or by verifying your information against third party databases; or through other sources. All information provided by you will be treated securely and strictly in accordance with the Czech Data Protection Act.
18.1 Sensitive data should only be passed through the secure support interface available in your signed-in user account ( Support Interface ). You are advised to transmit any sensitive data or other communications to us via the Support Interface. We are not responsible for sensitive data sent over email or other communication channels.
18.2 Any changes of account settings, information enquiries about trading, deposits, withdrawals, account verification should be passed only through the Support Interface. We will not provide you with sensitive information and we will not respond to requests passed through any other communication channels.
18.3 If you are unable to sign in or recover lost credentials, we are able to provide you with a password recovery email.
19.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
19.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
19.3 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but hereby grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
19.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
19.5 We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
19.6 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
19.7 The views expressed by other users on our site do not represent our views or values.
20.1 When you sign up you will have a default nickname (for example Coinmate_0001). You can change this in account settings to a nickname of your choice (obscene words both in obvious and veiled forms will be suspended). Your nickname has to be unique.
20.2 You can also upload an avatar (small picture) as their identification in account settings (optional). Inappropriate avatars will be suspended.
20.3 Nicknames and avatars may be used as user identification in Chat and top trader publishing and some other places on the website.
21.1 We do not guarantee that our site will be secure or free from bugs or viruses.
21.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
21.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Czech Criminal Code. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
22.1 If you wish to make any use of content on our site other than that set out in section 19, please contact us trough our support form.
22.2 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
22.3 We have no control over the contents of those sites or resources.
23.1 You are responsible for your account credentials and are required to keep these safe. You must inform us immediately if you think that your account has been compromised.
23.2 Where you have lost your credentials, contact us immediately. We may require further documentation to authenticate that you are the account holder.
23.3 We take security seriously and work hard to make sure that your information remains secure. If you are aware of anyone or any entity that is using the Services inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from Coinmate, which you suspect may be "phishing" (fake) emails, please forward them to us using our contact form.
23.4 By default, all account withdrawals and account settings must be authorised by a code sent to user's registered email address. However, this may not be safe enough, if user for example has an open access to both Coinmate account and email account on the same device, which may be for example infected. Or, if for example user's password becomes compromised and user has identical passwords for both.
23.5 We therefore recommend a 2-factor authentication through Google authenticator, which can be set up in account settings and user should not access Coinmate account and Google authenticator on the same device.
23.6 If user does not have the ability to use a Google authenticator, we recommend to follow safety precautions such as:
23.7 We will not be held responsible for unauthorised account withdrawals or unauthorised account settings changes.
24.1 Automated Payment Interface serves for remote access to user account functions and trading data. By default API is disabled and users can enable this function in account settings. There are 2 levels: API just for remote trading and API allowing remote account withdrawals. Enabling or change in API settings must be confirmed with email or Google authenticator code.
24.2 If user enables this function, there may be a security risk because it may allow hackers to remotely control user s account and make withdrawals without the 2-way authentication through email code or Google authenticator code authorization. Users should use it at their own discretion and keep API access data safe. We will not be held liable for misuse.
25.1 If you wish to make a complaint about any aspect of the Services, please send your complaint in writing trough support form.
25.2 We will acknowledge receipt of your complaint within 2 business days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 business days of receipt of your complaint.
25.3 The warranty and its conditions are governed by these Terms and relevant provisions of the Czech law. Rights and obligations between us and you regarding the rights arising from defective performance are governed by these Terms and relevant provisions of Czech law (especially Czech Civil Code and Consumer Protection Law of Czech Republic in relation to you as a consumer). Your claim must be made in writing and must be delivered to us no later than 15 working days from the claim through support form. We are obliged to handle your claim as soon as possible (up to 30 days from the date of receipt of your claim as the latest).
26.1 If you have any problem using the Services first contact us through the communication channels listed at the end of these Terms and we will endeavour to resolve any issue.
26.2 Either party may terminate these Terms on one day's written notice.
26.3 Coinmate may terminate these Terms with immediate effect if:
27.1 You take note that the Consumer Protection Law of Czech Republic stipulates that a consumer has the right to withdraw from an agreement with a trader without giving reasons within fourteen days, beginning the day after their accepting the agreement, if the consumer’s contractual declaration was not made in rooms used by the trader for business purposes.
27.2 You also takes note that a consumer has the right to withdraw from any contract agreed with a trader at distance or off-premises (=online) without giving reasons within fourteen days, beginning the day after conclusion of the contract.
27.3 The right to withdrawal from an agreement does not apply for services - contracts concerning mainly (a) the provision of a service, where such provision has commenced with the consumer’s express consent and the consumer has declared that he has been duly advised of the fact that, by expressing such consent, he loses the right of withdrawal upon complete service provision, and the service has been provided completely;
(b) the sale of goods or provision of a service for which the price is dependent on price movements on the financial market which cannot be controlled by the seller and which may occur within the withdrawal period; and
(c) the provision of electronic content other than on a tangible medium, where such provision has commenced with the consumer’s express consent and the consumer has declared that he has been duly advised of the fact that, by expressing such consent, he loses the right of withdrawal. You hereby declare your express request that we shall in every case immediately perform agreed relevant Services. You take note of and acknowledge your loss of the right of withdrawal owing to full performance of such Services. As a consequence, you waive your right to withdrawal from any agreed relevant Services.
27.4 You may withdraw from any other services - contracts not previously mentioned - without giving any reason within fourteen days of concluding of these Terms To exercise the right of withdrawal from these other agreed services, you must notify us by means of a clear statement in written form through the support form). You may also use the enclosed withdrawal form. It is sufficient for you to send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period. In case of withdrawal from these other agreed services, both parties must reimburse each other for costs agreed upon (including interest) and terminate their respective provision of and access to these services
28.1 This is the entire Agreement. These Terms constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms.
28.2 We can transfer these Terms. We may transfer our rights and obligations under these Terms to another organisation without prior notice to you, but this will not affect your rights or our obligations under these Terms or relieve us of any obligation or liability to you under these Terms unless you specifically agree otherwise in writing. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing, which we will not unreasonably withhold.
28.3 No third parties. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of its terms.
28.4 Separate terms. Each of the provisions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.
28.5 No waiver. No waiver of any provision of these Terms, nor of any rights or obligations of any party hereunder, will be effective unless in writing and signed by the party waiving compliance, and such waiver will be effective only in the specific instance, and for the specific purpose stated in such writing. No waiver of breach of, or default under, any provision of these Terms will be deemed a waiver of any other provision, or of any subsequent breach or default of the same provision of these Terms.
28.6 Events outside our control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation non-delivery, defective delivery of third party services necessary to provide the Services (including but not limited to those of our partners, vendors and suppliers), strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
28.7 Jurisdiction. These Terms are governed by Czech law. This means that these Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), will be governed by Czech law. We both agree to the exclusive jurisdiction of the courts of Czech Republic.
28.8 Any complaints and disputes arising between you and us may be settled out of court. You as a consumer may contact the extrajudicial dispute resolution entity, such as the Czech Trade Inspection Authority or resolve the dispute on-line through the ARS designated for this purpose. More information about the alternative dispute resolution can be found here and here. We recommend you to first contact us to address the situation through the support form.
29.1 Questions, notices and requests for refunds or further information should be sent to Coinmate via support form.
Last updated: 21. 4. 2022
COINMATE a.s. ("We") are committed to protecting and respecting privacy of our customers who use our services and visitors to your websites.
In order to ensure transparency, this policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting https://coinmate.io you are accepting and consenting to the practices described in this policy. If you do not agree with any aspect of this policy, you should immediately discontinue access or use of our services
We are a private limited company registered in Czech Republic with company number 14071711, with its registered office located at Prague, Czech Republic, providing peer-to-peer Digital Currency (DC) and Fiat Currency (FC) exchange services and vice versa.For the purpose of the EU General Data Protection Regulation (GDPR) or any equivalent regulation (collectively Data Protection Law), we are the data controller determining the means and purposes of processing data in relation to our services.
You may give us information about you by filling in forms on our site https://coinmate.io (our site) or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, trade and when you report a problem with our site. The information you give us may include (amongst other things) following types of information:
Personal Identifiers such as your full name, permanent or current address, e-mail address, phone number, date of birth, place of birth, age, sex, citizenship, utility bills, photographs, signature and if a company, then also company name, company seat, shareholders and board of directors full names and all relevant information mentioned above;
Other Identifiers such as identity document type and number (including driver’s license), country and authority that issued the ID, date of expiry of ID, photographs identification cards, and if a company, then also company and tax identification number;
Occupation Information such as type of employment, job title and start year, employer name and address;
Financial Information such as details about annual income, source of income or account funds, net worth details and information about bank account or card account including transaction history;
Transaction Information such as transaction details including name of the counterparty, the amount, and timestamp, annual turnover, deposit and withdrawal frequency or amount;
Residual Information such as information about purpose of account use, investment experience, details about legal procedures not considered as a special personal data.
We may receive information about you as required or permitted by applicable law, if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.We obtain information about you from ID verification agencies and public databases for purposes of verifying your identity in order to comply with our obligations under anti-money laundering and other regulations. Our regulatory basis for processing such data is compliance with legal obligations according to Data Protection Law. From time to time, we may process additional data about you to ensure our services are not used fraudulently or for other unlawful activities. In such cases, processing is necessary for us to continue to perform our contract with you and others
We do not wittingly request to collect personal information from any person under the age of 18. We will require the customer to close his or her account and will not allow the customes to continue buying or selling digital currencies if a customer submitting personal information is younger than 18 years of age. We will also take steps to delete the information as soon as possible. Please let us know of any individuals under the age of 18 using our services in order to prevent access to our services.
We may process your personal information if you consent to the processing, to satisfy our legal obligations, if it is necessary to carry out our obligations arising from any contracts we entered with you, or to take steps at your request prior to entering into a contract with you, or for our legitimate interests to protect our property, rights or safety of our site, our customers or others. Restricted personal information shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
We will use this information:
We will use this information:
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may send you marketing communications to inform you about our events or our partner events based on your communication preferences; to deliver direct marketing; and to provide you with promotional offers based on your communication preferences. We use information about your usage of our services and your contact information to provide marketing communications. You can opt-out of our marketing communications at any time.Direct marketing includes any communications to you that are only based on advertising or promoting products and services. We will only contact you by email with information about our services that are similar to those which were the subject of a previous sale or negotiations of a sale to you if you are a current customer residing in the EEA. We will contact you if you are located in the EU by electronic means for marketing purposes only if you are a new customer and located in the EEA and consent for such communication has been made.If you do not want us to use your personal information in this way, or to pass your personal information on to third parties for marketing purposes, please contact us at [email protected] in order to make your objection with regard to initial or further processing for purposes of direct marketing.
We committed to to allow your personal information to be accessed only by those who have a legitimate purpose or perform their tasks and duties. We never sell or rent your data.We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Czech Act on Business Corporations. We may share your information with selected third parties including:business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;law enforcement agencies, officials, or other third parties when we are compelled to do so by respective legal procedure;analytics and search engine providers that assist us in the improvement and optimisation of our site;identity verification agencies for the purposes of verifying the personal information you have providedWe may disclose your personal information to third parties:in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.if COINMATE a.s. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.in the event that we need help with parts of our business operations such as technology services.if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to prevent fraud or enforce or apply terms and conditions and other agreements; or to protect the rights, property, or safety of COINMATE, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Please note that third parties you may interact with may have their own privacy policies, and we are not responsible for their operations (unless otherwise stated by applicable law), including, but not limited to, their information practices. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.EEA Residents have the following rights, which can be exercised by contacting us at [email protected] so that we may consider your request under applicable law. When we receive an individual rights request via email we may take steps to verify your identity before complying with the request to protect your privacy and security.
The GDPR gives you the right to access information held about you and entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate, if applicable law not stated otherwise. You have also right (I) to withdraw consent; (II) torectification of your personal information; (III) to erasure of your personal information; (IV) to data portability; (V) to restrict or object to us processing your personal information and (VI) not to be subject to a decision based solely on automated processing of your personal information. Your rights can be exercised in accordance with the GDPR. Any request may be subject to a fee at least of EUR 10 to meet our costs if applicable law not stated otherwise.
Your rights to personal information are not absolute. Access may be denied when is frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law. We will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information have been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.
You may contact our officer(s) responsible for data protection at [email protected].
If you would like to make a complaint because your rights should be infringed, we encourage you to contact us first at [email protected] in order to resolve your issue informally. You may refer your complaint to the relevant regulator where you live or work, or in the place where the alleged breach of data protection law has taken place. The relevant data protection authority for Czechia is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Praha 7, Czech Republic (https://www.uoou.cz).
1.2 The provider of https://coinmate.io is a company COINMATE, a.s., company ID: 14071711, with registered seat at Pernerova 697/35, Karlín, Postal code: 186 00, Czech Republic, registered at the company registrar maintained by the Municipal court in Prague, File B, Insert 26903 (hereinafter referred to as „Provider“).
1.3 In case of questions regarding the usage and the purpose of cookies please contact the Provider electronically at [email protected].
2.1 Cookies are short txt files created by a web server and saved via browser on a computer device of a user. Cookies are vastly used by the majority of websites. The next visit of the website the browser sends a saved cookie back to the server enabling the server to get all the information saved during the last visit.
2.2 Cookies enable the analysis of the number of visits and social networks functions, the protection of users’ data, the creation of personality contents and marketing communication and other features. Provider can thus offer targeted information and marketing contents.
2.4 In addition the Provider is using web beacons. These small pictures (not cookies) are located at the website and can be used to gather information from the personal device. Usually these are used to test websites, to determine the location of the user on the website, or to obtain a read receipt or as a complementary information to information obtained from cookies.
3.1 Different types of cookies are in place for a different period of time, i.e. data preservation period. Cookies can be permanent or temporary (meaning either the period during which the browser is on or period defined in the browser settings). Permanent cookies help to identify the user's device during the website visit and prevent displaying the repeating contents. Temporary cookies are deleted automatically when the browser shuts down. They enable saving some information, i.e. the user does not have to keep filling some data in over again. Cookies can be deleted at any time regardless whether they are permanent or temporary. Specific time period of each cookie is stated in the list of cookies used by the Provider in the column “Expiration” below.
3.2 Types of cookies used by the Provider:
3.2.1 basic cookies ensure basic technical functioning of the website, i.e. signing in or using the service etc.;
3.2.2 operating cookies ensure creation of personality contents and saving preferences i.e. the language;
3.2.3 analytical cookies generate anonymous statistics about website using; and
3.2.4 advertising cookies target adverts on returning users.
3.3 Beside own cookies the Provider uses third party cookies needed for statistical data on number of visits, gaining relevant marketing information, making the contents of other websites accessible (i.e. YouTube), and making own marketing activities more effective (i.e. surveillance cookies, optimization cookies and partner cookies).
3.4 The Provider never places confidential or privacy data into cookies. The Provider can place the user's ID into cookies. This in no way enables third parties to identify the user.
3.5 Websites use these types of technology:
3.5.1 Sklik (retargeting) maintained by Seznam.cz, a.s., shows an advert to the user in which he/she already showed an interest at advertising net of Seznam.cz, a.s.; and
3.5.2 Google Analytics maintained by Google, Inc.; Google, Inc. uses the information from cookies for the purposes of analysing the website visiting and informing the Provider, for providing other services concerning the activities on the website and using the internet in general. Google, Inc. can also hand over these pieces of information to third parties should it be required by the law or should third parties process the information for Google, Inc. Information about using the website together with the contents of cookies will be stored by Google, Inc. on servers in the USA.
Google Analytics extends its scope to cover advertising functions, namely:
18.104.22.168 number of displays in the advertising net of Google, Inc.;
22.214.171.124 remarketing (adverts displays based on checked products);
126.96.36.199 extended demographic overviews (anonymous demographic data reporting); and
188.8.131.52 user ID – Google Analytics function which enables to measure and to analyse user’s behaviour across devices; a series of numbers and letters is used as a user id; never using personal data letting the third party to identify a user.
3.6 Cookies set up are part of the internet browser. The majority of browsers automatically accept cookies in default set up. Cookies can be rejected or limited to certain types via Provider’s website.
3.7 For more details please refer to https://www.aboutcookies.org.
Last updated: 21. 4. 2022
This acceptable use policy sets out the terms between you and us under which you may access our website https://coinmate.io ( our site ). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
CoinMate.io is a site operated by COINMATE a.s. (we or us). We are registered in Czechia under company number 14071711 and we have our registered office at Prague, Czech Republic.
You may use our site only for lawful purposes.You may not use our site:
You also agree:
We may from time to time provide interactive services on our site, including, without limitation:Chat rooms.Bulletin boards.( interactive services ).
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site ( contributions ), and to any interactive services associated with it.You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.Contributions must:
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the Czech Republic and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.Failure to comply with this acceptable use policy constitutes a material breach of the terms of business upon which you are permitted to use our site, and may result in our taking all or any of the following actions:Immediate, temporary or permanent withdrawal of your right to use our site.Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.Issue of a warning to you.Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.Further legal action against you.Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.